Privacy Policy & HIPAA Notice
A legal disclaimer
At Community Recovery Center of Roane County (CRCRC), we understand that information about you and your health is personal. Because we provide treatment for Substance Use Disorder (SUD), your privacy is protected by multiple layers of federal and state law.
1. Federal Protections (HIPAA & 42 CFR Part 2)
The confidentiality of alcohol and drug abuse patient records maintained by this program is protected by two federal laws:
-
The Health Insurance Portability and Accountability Act of 1996 (HIPAA): 45 C.F.R. Pts. 160 & 164.
-
The Confidentiality of Substance Use Disorder Patient Records: 42 C.F.R. Part 2.
Generally, CRCRC may not say to a person outside the program that you attend the program, or disclose any information identifying you as having a substance use disorder, unless:
-
You consent in writing;
-
The disclosure is allowed by a court order;
-
The disclosure is made to medical personnel in a medical emergency; or
-
The disclosure is made to qualified personnel for research, audit, or program evaluation.
2. Information We Collect on This Website
We collect information to help us provide better care and respond to your inquiries:
-
Voluntary Information: If you fill out an intake form, insurance verification, or contact form, we collect your name, contact details, and any health information you provide.
-
Automatic Information: We collect standard "cookies" and IP addresses to understand how visitors use our site. Note: We do not sell this data to third-party advertisers.
3. How We Use Your Information
-
To Coordinate Care: To provide treatment and respond to your inquiries.
-
To Verify Insurance: To determine your eligibility and benefits for SUD services.
-
Healthcare Operations: For internal quality control and program improvement.
4. Your Privacy Rights
-
Right to Inspect: You may request to see or copy your clinical record.
-
Right to Amend: You may request a correction to your records if you believe they are inaccurate.
-
Right to Revoke Consent: You may withdraw your permission for us to share your data at any time (except where we have already acted upon it).
-
Right to Restrict: You may ask us to limit how we use or share certain health information for treatment or payment.
5. Reporting a Violation
-
Violation of Federal laws and regulations by a program is a crime. Suspected violations may be reported to appropriate authorities in accordance with Federal regulations.
-
Internal Privacy Officer: Director of Operations
-
Phone: (865) 270-2323
6. Duty to Warn and Legal Exceptions
-
Federal law and regulations do not protect any information about a crime committed by a patient either at the program or against any person who works for the program or about any threat to commit such a crime. Federal laws and regulations do not prevent us from reporting suspected child abuse or neglect to appropriate State or local authorities.