Refund Policy
1. Scope of Policy
This policy applies to all payments made to the Community Recovery Center of Roane County (CRCRC), including private-pay fees, deposits, and co-payments.
2. Clinical Assessment Fees
Fees associated with the initial clinical assessment and intake process are generally non-refundable. These fees cover the professional time and diagnostic tools used by our clinical team to determine the appropriate level of care.
3. Private-Pay Residential/Outpatient Services
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Voluntary Discharge: If a patient chooses to leave treatment against medical advice (AMA) before their prepaid period expires, refunds are typically calculated on a pro-rated basis, minus an administrative discharge fee of $[Amount].
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Involuntary Discharge: If a patient is discharged for a violation of the Patient Code of Conduct (e.g., bringing substances onto the premises or violence), CRCRC reserves the right to withhold a portion of the unused funds to cover administrative costs and the inability to fill the treatment bed on short notice.
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Medical Necessity: If our medical director determines that a patient requires a higher level of care (such as hospitalization) that we cannot provide, unused portions of pre-paid fees will be refunded in full.
4. Insurance Co-Payments and Deductibles
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Overpayments: If an insurance provider pays more than anticipated, resulting in a credit balance on the patient’s account, a refund will be issued to the original payer within [30-45] days of the final claim being processed and settled by the insurance company.
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Non-Covered Services: Refunds are not provided for services that an insurance company later deems "not medically necessary" if the patient agreed to pay for those services in advance.
5. Refund Process
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All refund requests must be submitted in writing to the Billing Department at contact@communityrecoverycenter.org.
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Refunds will be issued via the original payment method (Credit Card, ACH, or Check).
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Please allow [14-30] business days for processing once a refund is approved.